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Chat to us

We’re here to help with any questions you may have! Feel free to drop us an email or reach out via Facebook or Instagram. Our team is available Monday through Friday, from 9:00 AM to 5:00 PM.​​

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Frequently asked questions

  • How do I book a ticket?
    You are able to book online with our partner GetYourGuide for the official Paris by Emily experiences here
  • How long in advance do I need to book an experience?
    You can book an experience up to 24 hours in advance, and in some cases, up to six hours before the experience begins.
  • Can I change the date and/or start time of my experience?
    You can cancel or edit your ticket through GetYourGuide's website subject to T&Cs.
  • Can I transfer my ticket to someone else?
    You can cancel or edit your ticket through GetYourGuide's website subject to T&Cs.
  • Can I cancel my booking?
    You can cancel or edit your ticket through GetYourGuide's website subject to T&Cs.

Where you can find us

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