We’re here to help with any questions you may have! Feel free to drop us an email or fill in the form.
Our team is available Monday through Friday, from 9:00 AM to 5:00 PM.
Contact
FAQ
Do you run private Emily in Paris experiences?
Yes, our team of experience experts can craft the perfect Emily in Paris private experience for you. Get in touch with us at bonjour@parisbyemily.com to bring your idea to life.
Do you offer gift cards?
Yes! We offer both experience gift cards and value gift cards. You can purchase them here:
How long in advance do I need to book an experience?
You can book an experience up to 24 hours in advance, and in some cases, up to three hours before the experience begins.
Can I change the date and/or start time of my experience?
All experiences have a cancellation policy, which means you can only cancel within the permitted timeframe. You can cancel or edit your ticket through your booking confirmation email by clicking “Manage my booking”, subject to the T&Cs.
Can I cancel my booking?
All experiences have a cancellation policy, which means you can only cancel within the permitted timeframe. You can cancel or edit your ticket through your booking confirmation email by clicking “Manage my booking”, subject to the T&Cs.
I have lost something, what can I do?
Please reach out to us and we'll be happy to help: bonjour@parisbyemily.com
What should I do with my personal belongings during the experience?
Please keep your belongings with you at all times. We kindly remind all guests that we are not responsible for lost or stolen property.
Will the cast be present for these experiences?
Our experiences have been carefully created based on the world of Emily in Paris, however, none of the cast will be present for these experiences.
What makes these official Emily in Paris experiences?
Paris by Emily is Netflix's official travel brand for Emily in Paris. Paris by Emily, has curated these experiences in collaboration with Paramount and Netflix, making them the authentic and exclusive way to explore the world of Emily in Paris.
What language are the experiences in?
English
How can we contact the Emily in Paris experience team?
If we haven't answered your questions above, please reach out to us at bonjour@parisbyemily.com and we'll be happy to help!
croissant-making workshops to
champagne Seine cruises,
discover secret streets and Paris moments à la Emily.